Wow, it is 2017! The new year always feels so fresh to me. Even though nothing (except the date of course) truly changes between 11:59 p.m. on December 31 and 12:00 a.m. on January 1, it still feels significant – like 365 brand new days holding the promise of new opportunity. Opportunities to show-up, be…
The last couple of weeks of the year are such a crazy-busy time. At work we scramble to get everything done with “skeleton” crews, and there is so much to do outside of work. Preparing for our holiday celebrations, braving the shopping crowds and, ugh, the traffic! As we all move through the last two…
Have you ever gotten sucked into someone else’s nasty mood? I narrowly escaped catching a bad attitude last week. I was sitting in the waiting room at my doctor’s office, and a woman at the counter was fussing at the receptionist because they called her the day before and left her a message, but she…
Gratitude: A feeling of appreciation or thanks. (Source: Merriam-Webster’s Learner’s Dictionary) As we approach the Thanksgiving holiday, and kick-off the “holiday season”, I want to share one of the easiest ways to keep your peace through all the preparation, hustle and bustle, and time with friends and family: Practice gratitude. Studies have proven the feeling…
Sometimes we mess-up. It happens. Today I want to emphasize the importance of a terrific save when mistakes occur. I’m calling it a “customer service save” because, at Pelot & Associates, our practice focuses on the workplace. However, these tips transfer beautifully to your personal life as well. One example: Last week I took my…
I PLEDGE ALLEGIANCE TO THE FLAG OF THE UNITED STATES OF AMERICA, AND TO THE REPUBLIC FOR WHICH IT STANDS, ONE NATION, UNDER GOD, INDIVISIBLE, WITH LIBERTY AND JUSTICE FOR ALL. As Americans, if we had the privilege to be born here, we learn this pledge as children and recite it all our lives. The…
We all have triggers. today i have a surprising concept for why we can be easily triggered by the behavior of others. Let’s start with what I mean by “triggered”: Agitation, frustration, and anger are a few of the negative feelings associated with being triggered. They bubble up (or explode) when we bump into specific…
I nearly had a full-on temper tantrum the other night. For real, I thought I was going to explode all over everyone, and it was all because of some seriously unmet expectations. It was the fifth evening of a fabulous vacation: Beautiful resort, perfect weather, and lots of exciting fun combined with plenty of “chill”…
Ever feel like you are stuck in a frustrating and unproductive communication spiral? One where you, and the other involved, keep saying the same things but nothing is getting resolved? At times like this, you probably feel like you’ve tried everything humanly possible to get the other person to understand you, but it simply isn’t…
Ever notice how complicated and convoluted communication gets when you are in the midst of a highly emotional “discussion”? You think you are making great points, but the other person is not picking up what you are putting down. How about all those discussions you re-play in your head over and over, but with loads…
Ever feel like you just squandered your time? Why? You chose to spend that time exactly as you did, so why do you feel like you wasted it? I just spent the last twenty minutes staring at the scene pictured above. A few unpleasant thoughts crossed my mind during that twenty minutes… You know, those…
As a young, highly motivated, corporate-ladder-climber, I had an urgent desire to establish my credibility as a great manager. As such, I set out to demonstrate my understanding of complex issues, implementing solutions, and getting results. These were reasonable goals for developing leader, but for me that meant I always had to be right. I…