Welcome to the Leadership Digest! Here you’ll find awareness-raising, behavior-changing, and results-driving tips for leaders.
Sometimes we mess-up. It happens. Today I want to emphasize the importance of a terrific save when mistakes occur. I’m calling it a “customer service save” because, at Pelot & Associates, our practice focuses on the workplace. However, these tips transfer beautifully to your personal life as well. One example: Last week I took my…
I PLEDGE ALLEGIANCE TO THE FLAG OF THE UNITED STATES OF AMERICA, AND TO THE REPUBLIC FOR WHICH IT STANDS, ONE NATION, UNDER GOD, INDIVISIBLE, WITH LIBERTY AND JUSTICE FOR ALL. As Americans, if we had the privilege to be born here, we learn this pledge as children and recite it all our lives. The…
We all have triggers. today i have a surprising concept for why we can be easily triggered by the behavior of others. Let’s start with what I mean by “triggered”: Agitation, frustration, and anger are a few of the negative feelings associated with being triggered. They bubble up (or explode) when we bump into specific…
I nearly had a full-on temper tantrum the other night. For real, I thought I was going to explode all over everyone, and it was all because of some seriously unmet expectations. It was the fifth evening of a fabulous vacation: Beautiful resort, perfect weather, and lots of exciting fun combined with plenty of “chill”…
Ever feel like you are stuck in a frustrating and unproductive communication spiral? One where you, and the other involved, keep saying the same things but nothing is getting resolved? At times like this, you probably feel like you’ve tried everything humanly possible to get the other person to understand you, but it simply isn’t…
Ever notice how complicated and convoluted communication gets when you are in the midst of a highly emotional “discussion”? You think you are making great points, but the other person is not picking up what you are putting down. How about all those discussions you re-play in your head over and over, but with loads…
Ever feel like you just squandered your time? Why? You chose to spend that time exactly as you did, so why do you feel like you wasted it? I just spent the last twenty minutes staring at the scene pictured above. A few unpleasant thoughts crossed my mind during that twenty minutes… You know, those…
As a young, highly motivated, corporate-ladder-climber, I had an urgent desire to establish my credibility as a great manager. As such, I set out to demonstrate my understanding of complex issues, implementing solutions, and getting results. These were reasonable goals for developing leader, but for me that meant I always had to be right. I…
Believe it or not, organization and productivity really do go hand-in-hand. I already know what some of you are thinking: There’s a methodology to my mess!” If I move it off the top of my desk, I’ll forget about it.” Or how about this one – It takes too long to calendar and set reminders….
Have you ever felt stuck in the middle of workplace conflict? I don’t mean the one stirring the pot – that’s a topic for another day. I’m talking about being in a position where two people, in conflict, are “confiding” in you. Giving you their side of the story and justifying their positions and behaviors,…
What do we need to do to consistently show-up as our best selves? For starters, we all know we need to eat right, exercise, and get enough rest. Being your best isn’t about becoming an Olympic athlete, although one could argue the same principles apply. It is about maintaining your health, fostering important relationships, staying…
Just about the time I think I have the whole “self awareness” thing locked down, I get reminded it is an ongoing practice – a journey, not a destination. Sometimes my reminder comes in the form of a question like “Everything OK?” or worse “What’s your problem?!” (Truly, I rarely get that second one!) Sometimes…