“The only thing that is constant is change.” – Heraclitus
Ever feel like the ground is shifting beneath your feet?
I know a lot of leaders who are feeling that way now. As I’ve been talking with my clients about navigating change, and the uncertainty that always accompanies it, I’m reminded of James.
When James and I met, he had been in leadership for over two decades. He was no stranger to navigating change, market shifts, structural reorgs, and evolving business strategies. But nothing had prepared him for the level of uncertainty and rapid change his organization was facing at that time.
The company was undergoing massive enterprise-wide transformation, with new systems, new processes, and unclear timelines and end-goals from the top. Frustration and confusion permeated, and James’ team wanted answers he didn’t yet have. In truth, he was grappling with many of the same questions his team had.
James knew inertia wasn’t an option. His team’s success—and their trust in him as a leader—depended on how he led them through this period of instability. He couldn’t control the pace of change or the interim stage of ambiguity, but he could control how he showed up – who he was as they navigated to the (next) new normal together. THAT would make all the difference.
Our coaching engagement started shortly before the beginning of the transformation, so James and I worked closely as he processed, worked-through, planned-for, and implemented massive change. What a privilege to have a front-row seat to his personal expansion, as he implemented key strategies to help him lead with confidence and resilience.
So, what was his magic sauce? At the core, he embodied five critical steps.
Five Critical Elements for Navigating Change and Leading Through Rapid Transition
1. Make Sure Your Voice is Heard
In times of uncertainty, silence breeds fear and speculation. Even when you don’t have all the answers, your team needs to hear from you regularly. Be intentional about communicating—share what you do know, acknowledge what you don’t, and reassure them that you’re navigating the changes together. Frequent check-ins, town halls, and open forums can provide clarity and foster trust.
2. Control the Controllable
When faced with factors beyond your influence, shift the focus to what you can control. Guide your team toward practical steps they can take, whether it’s maintaining productivity, improving processes, or upskilling for future demands. Encouraging a mindset of adaptability will empower them to move forward rather than getting stuck in frustration.
3. Lead with Transparency and Honesty
Your team will appreciate honesty more than false reassurance. If changes are going to be difficult, acknowledge it. If there’s uncertainty ahead, don’t pretend to have all the answers. Transparency fosters credibility and builds confidence in your leadership.
4. Demonstrate Emotional Intelligence: Empathy, Vulnerability, and Support
Change is tough, and your team needs to know that their feelings are valid. Recognize their concerns, listen actively, and create space for honest conversations. Show that you’re human too—sharing your own struggles and uncertainties in a measured way can make you more relatable and strengthen team cohesion.
5. Keep the Mission at the Center
When everything feels unstable, anchoring back to the organization’s core mission provides direction and purpose. Reinforce why the changes are happening and how they connect to the bigger picture. A team unified under a shared purpose is more resilient and motivated to push through challenges.
James’ Turning Point: A Stronger Team, A Stronger Leader
James knew he had to embody these five elements to lead his team through ongoing increased stress and turbulence. So, quite literally, he became more visible and vocal, providing regular updates, even when they weren’t always conclusive. He encouraged his team to focus on what they could influence, helping them find small wins amid the chaos. Instead of shielding them from tough realities, he was open about challenges while reinforcing their collective ability to navigate them.
Perhaps most importantly, he let himself to be vulnerable. He admitted that, even as a seasoned leader, this was uncharted territory for him too. But he also assured his team he was with them, and they would figure it out together. Contrary to what many leaders believe, this honesty didn’t weaken their confidence in him—it strengthened it. As he modeled empathy and resilience, he set the tone for his team to do the same.
Nearly a year later, James and his team had “made it through.” Even today, he reflects on this period as the most challenging of his career. But he also marvels at what happened:
- His team emerged stronger, not just in their work but in their trust and commitment to one another.
- They learned to communicate more openly, to support each other through uncertainty, and to stay unified by their mission.
- They came out the other side with more confidence in their leader—and in themselves.
Leadership is a challenge even when everything is humming along as expected. But strong leadership is never more critical than in times of uncertainty and rapid change. Know that navigating change is never about having all the answers. It’s about being present, being real, and guiding your team with clarity, empathy, and conviction. When everything else is uncertain, the strength of leadership is what keeps the ground stable beneath everyone’s feet.
For information on how PERSPECTIVES can help you and your leaders implement strategies like these, schedule a free consultation today!
